A couple of months ago, I wrote a few posts about phishing and scammers and what to look for in questionable emails. A new example appeared in a co-workers inbox today and I've placed it at the end of this blog post.
This email looks more legit than any of the other emails I've posted before and I can see how someone may be fooled by it. For starters, the graphics are all accurate. And, the BBB does use a system called the Online Complaint System to register complaints from consumers. And lastly, the contact information at the end of the email is all legit. That's the actual street address, phone and fax numbers. Even the email address is accurate. All that information is right on the actual Better Business Bureau's website In fact, most of the text from this email is from the BBB site.
That makes the whole thing legit, right? No...
I've said it before and I'll say it again, and again, and again.... you are your own best protection when it comes to avoiding scams, phishing and keeping your computer and personal information safe. You have to THINK before you click! So, think about this email.
First, do you really think the Better Business Bureau will make their first contact via email? Maybe. Maybe not. They may call or send a letter. But, even if they did choose email, this email alleges that the BBB has received negative information about your business. So, they must have the name of your company. Then... why isn't the name of your business in the email?
How 'bout the link that you're directed to click on? Use your mouse to hover over it. You can see it's destination in the lower left corner of your browser window. It doesn't go to the BBB complaint center. It goes to a site registered in Lithuania and an IP trace shows it there as well.
NEVER, NEVER, NEVER click on a link if you're not 100% sure of it's legitimacy. You can right click and copy it on notepad or a word doc or use Google to search on it. It's better to take a few moments and research a link than to expose your computer to an unknown entity or virus.
One of your business customers has filed a complaint with The Better Business Bureau regarding the unsatisfactory experience he had with your company. The consumer statement is attached below. Please provide your statement regarding this matter as soon as possible. The most efficient way to provide your response is via the Online Complaint system. Please follow the following URL to download the above-mentioned customer complaint and provide your response to it:
Use the following data to login:
Case ID: #8803097
The Better Business Bureau provides an efficient third-party role, and helps you resolve your customer disputes impartially and on mutually beneficial terms. We develop and maintain online Reliability reports on American companies, available to the Public and used by millions of business customers. A satisfactory customer report can have a distinctly positive effect on your business.
We hope for your immediate attention to this matter.
| Better Business Bureau Serving Metropolitan New York, Inc.
30 East 33rd St., 12th Floor
New York, NY 10016
Office Hours: 9-5 Monday through Friday